When FCARD3500T collects records, one of the doors says that the network connection is lost. What should I do here?
2017-11-29 16:17
Details of the problem:
Hello, when the software FCARD3500T collects records, one of the doors prompts that the network connection is lost, what should I do here?
Expert answer:
Hello, this phenomenon is mostly caused by network communication problems, you can first ping whether the IP address of the access control board can be pinged. If it fails, please restart the access control device. If it doesn’t work, plug the computer into the network cable and connect directly to the controller, set the same network segment, and then use the FCRRD3500T one card pass management software---"install device"---"automatic device search", determine whether it is a network problem or an access control board problem.
